Meeting Register Page

Improving HCAHPS Scores
SPEAKERS:
Lindsay Corcoran, MHA and Carla Wilber, DNP, RN, NE-BC, CATC | Stroudwater Associates

DESCRIPTION:
This webinar is designed to assist attendees to build organizational awareness of the importance of Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) reporting and develop targeted best practice process improvements to improve HCAHPS reporting and scores, promoting a culture of excellence.

OBJECTIVES:
• Understand the HCAHPS survey and the meaning behind the questions posed to the patient.
• Gain a better understanding of best practices that help to improve HCAHPS scores and sustain high scores.
• Consider communication strategies to ensure understanding of the patient’s perspective of care

Sep 27, 2022 12:00 PM in Central Time (US and Canada)

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